FAQ

Like all outdoor sports, canyoning involves risks. Going down a river isn't like a relaxing afternoon with Netflix. But rest assured, all our outings are supervised by state-certified instructors who know the area inside and out and can therefore offer you an activity with minimal risk.

There’s no problem with coming to try out the activity. Our “Discovery Canyoning” packages are perfect for everyone.

You don't have to be Mike Horn or Superman to have a fun, active time.

Don't panic—jumping is NOT required!!! There's always a way around it if you don't want to jump. The highest jumps are around 10 meters in some of our canyons.

However, keep in mind that the guide has the final say regarding the implementation and free execution of these actions. If your guide does not feel you are suitable to carry them out or if he advises against it, you will be and remain in control of your actions.

The goal of canyoning is to have fun and enjoy yourself throughout the entire descent without putting yourself in danger.

When making your reservation, you will have the option to enter all the measurements for your group on our website or by phone. This includes height (in centimeters), weight (in kilograms), and shoe sizes.

Once this information has been collected, it will enable our guides to provide the most appropriate neoprene gear for each and every participant: neoprene suits (long johns and jackets), neoprene socks, harnesses, and helmets.

Please feel free to be as specific as possible and to contact us if you have any special requests.

For the canyoning activity, you'll need very little equipment: a swimsuit, a towel, and a bottle of water for each participant.

We also ask that you bring sneakers for hiking through the canyon and swimming: Don't worry—your sneakers love to swim!!!

(Depending on the weather, your guide may ask you to bring rain gear so you can complete the approach hike without getting wet.)

Our guides take lots of photos and sometimes record videos during the activities. And maybe they'll become a super influencer 2.0

Don't worry—all the photos are included and free.

Your photos will be sent to the email address associated with your reservation via WeTransfer. After your canyoning trip, you will receive your photos by email within 5 to 7 days.

(If you made a reservation without providing an email address, we can send you your photos via private message on social media.)

It depends on the canyon and the activity. On average, groups consist of 8 to 10 participants (with 10 being the maximum number).

We accept many payment methods, including online credit card payments, checks, or cash paid directly on site.

There are several ways to book your activities: by phone, email, or through our Rezdy booking platform.

We remind all of our customers to work with us to ensure that the tour you have chosen is the best fit (travel time, weather, difficulty level of the canyon).

Transportation to your activity locations is not included in the price. For all of our activities, you will need to make your own way to the meeting point.

However, if you don't have a way to get around, you can always carpool, provided you're in the Nouméa area.

For all activities, Vertigo Madeira employs qualified instructors who are covered by professional liability insurance. Professional liability insurance covers material, non-material, and/or bodily injury caused to others as a result of error, fault, or negligence.

In addition, for canyoning activities, Vertigo Madeira has taken out personal accident insurance. Each client and participant of Vertigo Sardegna is then covered by this individual accident insurance, which provides coverage in the event of injury even if no third party is at fault.

Rest assured that Vertigo Sardegna and all of these instructors guarantee you the highest possible level of safety through a professional and serious approach.